Privacy policy

PRIVACY POLICY FOR USERS OF THE WEBSITE https://makemebio.com/

Updated October 2024

Thank you for visiting makemebio.com (the "Site"), operated by Make Me Bio INC. ("we", "us", and "our"). We are committed to protecting your privacy. This notice informs you of our personal information handling practices, security measures, the reasons we collect your data, and how we use it. This notice applies to personal information collected through our Site, as well as at any retail locations we may operate.

In this notice, "personal information" refers to data about an identifiable individual, excluding business contact information.

1. WHAT INFORMATION DO WE COLLECT?

When you purchase from our Site, sign up for newsletters, participate in contests, or interact with our services, we collect personal information such as your name, billing address, shipping address, phone number, and email address.

If you contact Customer Support or provide your email at retail stores, it may be used for product return purposes or marketing, with your consent.

We also gather aggregated web traffic data, such as user interactions, preferences, and site usage, to improve our services. These aggregated records contain no personal information.

2. WHAT DO WE DO WITH YOUR INFORMATION?

We use your personal information to deliver products or services, process payments, and manage returns. With your consent, we may send emails or newsletters about new products and updates.

We may also use anonymized data for product improvement purposes and to tailor content to your preferences.

3. CONSENT

By providing personal information for transactions, you consent to its collection and use for that specific purpose. For secondary uses, like marketing, we will ask for your expressed consent.

4. HOW DO I WITHDRAW MY CONSENT?

You may withdraw your consent for marketing communications by contacting us at office@makemebio.com or using the unsubscribe link in emails. However, if you withdraw consent necessary for processing purchases, we will not be able to fulfill those transactions.

5. DISCLOSURE

We may use third-party providers for payment processing, order fulfillment, and other services. For example, our site is hosted by Shopify Inc., which stores your data securely behind a firewall. These providers are obligated to maintain confidentiality.

We do not sell or distribute personal information to external third parties without your consent, except as required by law.

6. PAYMENT

If you choose direct payment methods, your credit card data is encrypted and stored in compliance with PCI-DSS standards. Payment information is stored only for the time necessary to complete the transaction.

7. THIRD-PARTY SERVICE PROVIDERS

We may transfer personal information to third-party providers if needed to fulfill services. These providers may be in different jurisdictions, and your information may be subject to the laws of those locations.

8. SECURITY

We take reasonable precautions to protect your information, including encrypting sensitive data like credit card information with SSL technology. While no method is 100% secure, we follow PCI-DSS standards to safeguard your data.

9. COOKIES

We use cookies to track website traffic and personalize your browsing experience. You may opt out of cookies by adjusting your browser settings, though some site functions may be limited.

Our site also uses remarketing services (e.g., Google, Facebook) to serve ads based on past visits to our site. Any data collected will be used in accordance with this privacy notice and the privacy policies of the relevant platforms.

10. A NOTE TO CALIFORNIA RESIDENTS

The California Consumer Privacy Act (CCPA) gives California residents the right to request access to their personal information and to opt out of the sale of such information.

11. A NOTE TO EU AND UK CITIZENS

We comply with GDPR, granting you the right to access, correct, or delete your personal information, among other rights.

12. CHANGES TO THIS NOTICE

We may modify this notice from time to time, and changes will take effect immediately upon posting on the Site.

13. QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, or delete any personal information we have about you, please contact us at:

Make Me Bio INC.
Attention: Privacy Compliance Officer
20 Strathearn Crescent SW
Calgary, Alberta, Canada, T3H 1R4
Phone: 403-679-8382
Email: office@makemebio.com